Cancellations and Returns

Consumer cancellations and refunds (Business returns follow different procedures)

If you wish to cancel your order for any reason or wish to return goods that are not faulty or damaged but simply don't meet your requirements then please do so within 7 days of receipt. The goods and any packaging must be in undamaged and re-saleable condition in which case a full refund of the original purchase price of the item will be made provided that the goods were not made to the customer's specifications or clearly personalised.

Before returning anything to KVM Switch Direct you need to be allocated an RMA Number. This number will identify uour goods upon arrival at our warehouse and ensure efficient processing.

Goods are to be returned at the consumers cost, marked with an RMA number and are to be sent via a postal or carrier service which obtains a signature upon delivery. We cannot accept liability for the goods unless they are signed for by authorised personnel at KVM Switch Direct's Warehouse at the address below.

The address for all returns is

RMA ######
KVM Switch Direct
Unit 37 Bookham Industrial Estate,
Church Road,
Bookham,
Leatherhead
KT23 3EU
United Kingdom

If you require any further help please contact us on + 44(0) 1372 451345

Faulty Goods

If goods are found to be damaged or apear to be faulty upon delivery please contact us before returning anything.

We will provide you a with a Defect reference and if it becomes necessary to return any items this reference should be clearly marked on the package. Goods to be returned should be sent via a postal, carrier or courrier service which obtains a signature upon delivery. We cannot accept liability for the goods unless they are signed for by authorised KVM Switch Direct personnel.